Please Note: Due to COVID-19 restrictions, there will be a delay in production for Made by Shoppe pieces. For more information see here.
Made by Shoppe Order Agreement Form
Please review the following order acknowledgment as it serves as your final order confirmation. All made to order items are final sale once the order has been placed into production. If for any reason you wish to cancel, there is a 24 hour grace period between your order and the commencement of production. Once your order has been put into production, no order changes can be made. Once the 24 hour grace period has passed, the order is considered final sale. If you placed this order mistakenly or need to cancel within 24 hours of the time the order was placed, please contact firstname.lastname@example.org or call (818) 814-9952.
Please note that all lead times are approximate and are subject to change. Lead times are strictly quoted as production time only and do not include transit time. Please allow an additional 1-2 weeks for shipment.
Naturally, fabric varies from dye lot to dye lot, so understand (and appreciate) that an exact match cannot be guaranteed. Being that wood finishes are applied by hand, you can expect up to a 10% color variation within the finished product.
It is up to the buyer to ensure that the finished product will fit inside entry points upon delivery of the item. Shoppe Amber Interiors will not be held responsible if the piece does not fit into the buyer’s home. Should an item need to be sent back, there will be a 20% restocking fee for the returned item.
We personally inspect every item to ensure that it meets our quality standards. All made to order items ship via our delivery partner with white glove service. Shoppe will not be held responsible for any damages after the item(s) have left our showroom/warehouse. Any transit damage discovered after the fact and not noted in writing on the bill of lading will preclude a damage claim with the appropriate company. It is the responsibility of the receiver to inspect all items before signing the bill of lading or allowing the driver to leave. If your order arrives in such a condition, please contact us and let us know immediately.
Shoppe will accept responsibility for defective or damaged products if it is determined to be a manufacturing issue. The order is a final sale item.