Customer Service Returns & Exchanges
If for some reason your purchase doesn't work out, we accept returns within 7 days for exchange or refund. Please email firstname.lastname@example.org within 7 days of receipt of your order for return authorization.
All items must be unused and in new condition with any tags still attached. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer.
Any custom orders, all furniture, artwork, books, lighting, apothecary and sale items are final sale.
All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. Please allow 7 days for your return to be processed.
Discount codes cannot be used on sale, gift boxes, as well as some lighting and furniture pieces. Discount codes cannot be combined with other discount code and they can only be used at time of checkout.
Gift cards can be purchased here. Gift cards are delivered by email and contain instructions to redeem them at checkout.
Please note, some of our products are vintage items. This makes them one of a kind and slightly imperfect, just how we like it! Our vintage items are thoroughly inspected and meet our high quality standards. Condition is already reflected in price.
Most of our items are dry clean only, unless otherwise stated on product page. For our larger upholstered items, we recommend professional cleaner only.
Know The Lingo
Customer Own Material (COM) - We offer a COM option for certain products. This allows you to custom tailor certain Shoppe furniture with your own fabrics. Prices do not include fabric.
Customer Own Leather (COL) - We offer a COL option for certain products. This allows you to custom tailor certain Shoppe furniture with your own leather. Prices do not include leather.
For further information on any of the above please contact us.