Returns
If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Items must be postmarked by the 7th day to be eligible for a refund. Please visit our Returns page to begin a return for your order.
Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. It is the responsibility of the buyer to ensure the item is adequately packaged for return. Shoppe Amber Interiors cannot accept responsibility for any packages lost, stolen or damaged in transit. Once we receive your item we will process your return and a refund will be issued to either your original payment method or gift card. You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt.
All items must be in new, unused condition with any tags still attached and packing intact. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer.
Shipping
All Domestic US shipping is by UPS or USPS. All orders are shipped from Los Angeles, California.
Orders with in stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped with UPS due to COVID-19, increased shipping volume or inclement weather which is out of our control.
Please note shipping rates are calculated based on the original retail price/full order value. View full rates and policies here.
Made to Order Agreement
This serves as a confirmation of your Made to Order item. Please review the following order agreement form as it serves as your final order confirmation. All made to order items are final sale once the order has been placed into production. Payment is made in full at the time the order is placed. If for any reason you wish to cancel, there is a 48-hour grace period between your order and the commencement of production. Once your order has been put into production, no order changes can be made. Once the 48-hour grace period has passed, the order is considered final sale. If you placed this order mistakenly or need to cancel within 48 hours of the time the order was placed, please contact shoppe@shoppeamberinteriors.com or call (888)-670-3689.
Please note that all lead times are approximate and are subject to change. Lead times are strictly quoted as production time only and do not include transit time. Please allow an additional 1-3 weeks for shipment. If multiple items are ordered together, the full order will ship once all items are completed.
Naturally, fabric varies from dye lot to dye lot, so understand (and appreciate) that an exact match cannot be guaranteed. Being that wood finishes are applied by hand, you can expect up to a 10% color variation within the finished product. We suggest ordering samples of our fabrics and finishes ahead of placing an order to confirm your selection.
Due to the handmade nature of these products, dimensions can vary +/- 2 inches. It is up to the buyer to ensure that the finished product will fit inside entry points upon delivery of the item. Shoppe Amber Interiors will not be held responsible if the piece does not fit into the buyer’s home. If this situation occurs, customers are subject to a 20% restocking fee for the returned item pending approval from Shoppe Amber Interiors, in addition to any return shipping costs.
We personally inspect every item to ensure that it meets our quality standards. Shoppe will not be held responsible for any damages after the item(s) have left our showroom/warehouse. It is the responsibility of the recipient to inspect all items before signing the bill of lading or allowing the driver to leave. Should any transit damage be discovered please contact us immediately and notate in thorough detail on the bill of lading. Should you discover any damage after the delivery has been accepted without notating on the bill of lading we will not be able to file a damage claim with the appropriate company. Shoppe will accept responsibility for defective or damaged products if it is determined to be a manufacturing issue.
Backordered Products
Please note if an item is backordered, estimated date of restock will display per item below your chosen selection. These dates are estimates and are subject to change. Estimated backorder dates do not reflect shipping and processing time; please allow an additional 1-3 weeks for your item to ship.
White Glove Information
This service includes items delivered to your home by appointment to your room of choice (including one flight of stairs). Items are unpacked, placed in the area you would like, and lightly assembled. Packaging debris is then removed from your home. Please note that international shipments will be delivered to the door only.
When your item is available for delivery, an agent will contact you to schedule an appointment with a four hour delivery window. Most carriers schedule deliveries Monday through Friday between the hours of 9-5. Rural deliveries may have limited routes and delivery times may take longer than usual.
To prepare for your delivery, you will need to be present for the delivery window and provide a signature at the time of delivery.
Please ensure there is a clear pathway to enter your home so that the delivery team can carefully move the furniture to the room of your choice. Our delivery team is not able to move any existing furniture in your home.
Trade Application
Shipping Information
All Domestic US shipping is by UPS or USPS. All orders are shipped from Los Angeles, California.
Orders with in stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped with UPS due to COVID-19, increased shipping volume or inclement weather which is out of our control.
Please note shipping rates are calculated based on the original retail price/full order value. View full rates and policies here.
Request Samples
Samples are available for our in-house line of made-to-order furniture and wallpaper. Explore our unique collection of materials to experience the color, finish, and texture first-hand.
Fabric
Care Details
Care Details
Please note that with premium materials, it is best to entrust care to professionals. For the highest standard of care, we strongly recommend dry cleaning to provide the most superior results.
| S | Fabrics may be dry cleaned (avoid Triclorethylen) or spot-cleaned using a mild, water-free solvent. Pretest a small, inconspicuous area of fabric before proceeding to ensure satisfaction. Blot immediately to remove spills, addressing spots and stains from the outside to the middle of the affected area. For best results, clean the entire panel of fabric from seam to seam. |
| SW | Fabrics may be cleaned with either water or solvent-based products, such as upholstery shampoo or the foam from a mild detergent. Pretest a small inconspicuous area of fabric before proceeding to ensure satisfaction. Blot immediately to remove spills, addressing spots and stains from the outside to the middle of the affected area. For best results, clean the entire panel of fabric from seam to seam. |
| W | Fabrics may be cleaned with water-based cleaning agents only. Do not use solvents. Spot clean using only the foam from a mild water-based shampoo, detergent, or foam upholstery cleaner. Pretest a small inconspicuous area of fabric before proceeding to ensure satisfaction. Blot immediately to remove spills, addressing spots and stains from the outside to the middle of the affected area. For best results, clean the entire panel of fabric from seam to seam. |
| Dry Clean Only | Fabrics may be dry cleaned (avoid Triclorethylen) when necessary. Vacuum or lighly brush regularly to remove dust and debris. |
| Wood | Dust or wipe with a clean, dry cloth. Wipe spills quickly and gently with a soft, damp cloth, and then wipe excess moisture with a dry cloth to precent stains. We recommend always using a coaster or trivet to limit exposure to heat, moisture, and acidic compounds. Avoid use of harsh cleaners or abrasive cleaning materials. |
+ White-Glove Delivery:
Learn more- Delivery to your room of choice
- Unpacking and basic assembly
- Packaging/debris removal
Ships to:
- United States
Lead time:
Please note this item is made to order in 14-16 weeks. Please allow an additional 2–4 weeks for shipping.
Learn more
Generous in both depth and comfort, the Ashley Sofa is made for lounging and gathering with loved ones.
Description:
Generous in both depth and comfort, the Ashley Sofa is made for lounging. Simple clean lines and a fully removable slipcover offer a tailored yet relaxed look, while a down seat cushion and plush pillows make it the ideal spot for reading, watching movies, and gathering with loved ones. Featured in Moss.
Designed by Amber Lewis, the Ashely Sofa is an exclusive design only available at Shoppe.
Product Details:
5/4” Alder frame
HR foam feather wrap seat - 50/50 cluster fiber/down back cushions
Single bench seat cushion
Slipcover fully removable
Available in multiple colorways with our in-house line of fabrics exclusive to Shoppe, as well as COM for trade members
Tear Sheet:
Download our Tear Sheet for more information on the Ashley Sofa.
Technical Specifications:
| (W) | (D) | (H) | COM Yardage | |
| Standard | 100" | 48" | 29" | 25 yards |
| Seat | 18" | |||
| Arm | 28" |
Care:
Each made to order piece is handcrafted using only the highest quality materials. To preserve, protect, and care for your custom furniture, please refer to our Care Guide for specific instructions and recommendations.
Shipping:
Please review our Shipping & Returns information for important details about furniture deliveries. For any questions regarding shipping, please contact shoppe@shoppeamberinteriors.com.
How It Works
1. Place your order
Select the item you've been coveting and place it in your shopping cart!
2. Work begins
Our makers create each piece specifically for you (templates are not used). Each Made by Shoppe item is truly one-of-a-kind.
3. Quality checks
Our workrooms are down the street, so subject to continuous process. We're there every step of the way.
4. On it's way
After a final quality inspection, you can take comfort knowing that your order is finally on its way to you!
Made with the finest materials.
Order swatchesReady to purchase?
Choose optionsView our FAQ’s or contact us via email or by telephone on (888)-670-3689 for expert advice today. We’re available Mon-Fri, 9am-6pm PST.
