Covid – FAQ
Frequently Asked Questions
When will my order ship?
|We are currently shipping in-stock items within 48-72 hours (this does not apply to furniture, lighting or artwork). Once the order has been processed, each customer will receive an email with tracking information. It's our biggest priority to keep our small team working safely to fulfill orders and we are continually grateful for your patience and support during this time!|
|How long does it take to process a return at this time?||All returns are processed and refunded within 5-7 business days of arriving at our facility.|
|Will there be any changes to how I receive my furniture shipment?||
Our third-party freight company will be adhering to COVID-19 safety standards and offering “To Your Door” service. This means, your piece can be delivered to the main entrance, porch, garage or driveway. If you are unable to receive 'To the Door' delivery at this time, please email us at firstname.lastname@example.org and we can help you out.
|What is the current lead time for my furniture order?||
We are currently running a few weeks behind our standard lead times for a majority of our Made by Shoppe pieces, which are handmade in Los Angeles. As soon as we receive updates from our workrooms on production timelines, we will be reaching out to each customer with a more accurate estimated completion date. If you have a question about a specific piece, email us at shoppe@shoppeamberinteriors and we’ll help you out!