Trade Application

Shipping Information

All Domestic US shipping is by UPS or USPS. All orders are shipped from Los Angeles, California.

Orders with in stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped with UPS due to COVID-19, increased shipping volume or inclement weather which is out of our control.

Please note shipping rates are calculated based on the original retail price/full order value. View full rates and policies here.

Customer Care - FAQ

When will my order ship?

Orders with in-stock inventory will be fulfilled within 5-7 business days (excluding holidays). Large in-stock furniture items will ship in 2-4 weeks. Any back ordered items display the estimated date of restock on your order confirmation which are subject to change. Estimated back order dates do not reflect shipping and processing time; please allow an additional 2-4 weeks for your item to ship. Made to order items are made based on the lead times displayed on each product page which does not include shipment time. Please allow 2-4 weeks for shipping. For all types of orders, you will receive tracking information via email as soon as it's shipped.

What does 'ready to ship' mean?

Certain items including furniture, art, lighting, accessories, decor, and more may be available as a 'ready to ship' items. This means that items will be packaged for shipping within 2-4 weeks of your order date and leave our facility within that timeframe. The 2-4 week timeline for order preparation does not include transit time, which can take an additional 1-3 weeks. Lead times and ready to ship items are updated as frequently as possible to most accurately reflect the current availability of our products. Please note all lead times are subject to change and are estimates. Made to Order items and items that display a back order date are not considered 'ready to ship'.

How do I check the status of my order?

We recommend creating a Customer Account so you can check on the status of your order. Here, you can find your estimated ship date as well as a complete history of all your orders.

When will my payment processed?

All payments are processed and collected at the time of order placement, regardless of lead time or back order dates.

Will I receive updates on item lead times?

We update our website with estimated shipping time frames as often as possible. Please note that all lead times are approximate and are subject to change. Should this occur, you will be notified of changes to the item(s) in your order. Lead times are strictly quoted as production time only and do not include transit time. Please allow an additional 2-4 weeks for delivery. If multiple items are ordered together, the full order may ship once all items are completed. To check on the status of your order at any time, simply log into your account.

What if an item is backordered?

If an item is backordered, the estimated date of restock will display per item under the 'add to cart' button on each product page. These dates are estimates and are subject to change. Estimated backorder dates do not reflect shipping and processing time. Once an item is back in stock, it will ship within 2-4 weeks.

How do I make a return?

If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Items must be postmarked by the 14th day to be eligible for a refund. Please visit our Returns page to begin a return for your order.

Can I cancel my order?

We offer a 24-hour grace period for order cancellations as long as your order has not shipped. Should you wish to cancel your order, please contact or call us at (888) 670-3689 within 24 hours for assistance.

Do you offer trade discounts?

Yes, we offer a 15% trade discount for industry professionals. For more information on our trade program, see here.

Can I modify or add items to an order that has been placed?

Orders can be modified within 24 hours of purchase. Please contact to modify an order. If the 24-hour period has passed, but we have not yet shipped your order, please place an additional order and we will do our best to combine both shipments.

When will Made to Order items ship?

Our Made to Order furniture items are all made to order with varying lead times. Lead times are estimated and quoted on each product page. If you have placed an order for multiple Made to Order pieces with different lead times, your entire order will be delivered together at the latest quoted date.

Do you have a rewards program?

Yes, we do! Visit our Shoppe Perks page for more details and information on joining.

Are your packing materials sustainable?

We use biodegradable packing peanuts in all of our shipments. They are water soluble and leave no residue. Place your packing peanuts in the sink and run water over them to dissolve.

Can I return an item that has been purchased online, in-store?

Yes, we accept online returns in-store. Simply visit our Returns page to begin a return for your order. Select "Return in Store" and choose your nearest Shoppe location to complete your return.

How do I create a gift registry?

You can create a registry here. You will be required to create a Shoppe account when creating a Registry account.

How do I find a gift registry?

Gift Registries can be found here.

Can I edit my gift registry at any time?

Yes, you can edit your registry at any time or date.

When does my gift registry expire?

Registries expire the day after the event.

Can I choose pillows for my gift registry?

Yes! However, we cannot guarantee how long an item will remain available for purchase. Most of our pillows are one of a kind and made with vintage textiles so we typically do not have multiples in stock. This same rule applies to rugs and other vintage items.

What does left-hand facing and right-hand facing sectional mean?

This phrase applies to sectional sofas with an attached chaise. This clarifies which side the chaise is on if you are standing facing the sectional. For right-hand facing, the chaise is on the right. For left-hand facing, the chaise is on the left.

How do I care for my items?

You can view our Care Guide here.

For velvet fabrics, it’s important to not allow for heavy/sharp edges to rest or lean onto the velvets to avoid permanent marks. To clean up stains, we recommend blotting the stain with a clean dry cloth to remove excess stain residue. Then use a mild dishwashing detergent with water and apply only the suds onto the stain, reblotting with a dry cloth, then let dry. 

For shearling and leather, it’s important to keep away from heat sources and direct sun light, and limit exposure to any intense stage lights and/or spotlights for extended periods of time. For immediate spot cleaning, gently tap with a clean damp towel and blot to dry; do not rub. For deeper cleaning, we advise professional care by a fur and/or leather specialist. We do not recommend standard dry cleaning as chemicals may remove the natural oil and/or cause color changes.

Do I need a box spring for my bed?

A box spring is not necessary for our beds; the mattress can sit directly on the bed frame. For added height, we suggest using a low profile box spring for the Made to Order styles listed below:

  • Walker, Amber, Penny, and Briyana 

Low profile models run between 5 - 5.5 inches tall, whereas standard box springs are typically around 9 inches tall. A standard box spring with a mattress on top may begin to cover the headboard more than is desired.

If you are looking for additional support between your bed frame and mattress but don’t wish to use a box spring, another option is a bunkie board - a flat piece of material 1” - 3” thick that goes between your mattress and bed slats. All Made to Order beds that are “platform” do come with an upholstered plywood support with the exception of the Walker and Alfie beds.

Platform beds with bunkie boards:

  • Bowery, Briyana, Buddy, Hearst, Khatie, Latigo, Shelby
Am I able to review products on your website?

Yes, you can review a product on its product page.

Can I earn points for writing reviews?

Yes, you earn 200 points for each review you write.

When will I be able to use my points from reviews?

Points are allotted as ‘pending’ for 30 days from the time the review is written.

How many reviews can I write per day?

Customers may write up to 5 reviews within a 24-hour time period.

What should I expect from parcel (regular) delivery? Small items and small furniture pieces are shipped via parcel. Typically, parcel packages weigh 100 pounds or less and can be moved without assistance. Packages will be delivered to your doorstep or mailroom as with USPS, FedEx or UPS deliveries.

What should I expect from White Glove Delivery? White Glove Delivery service includes items delivered to your home by appointment to your room of choice (including one flight of stairs). Items are unpacked, placed in the area you would like, and lightly assembled. Packaging debris is then removed from your home.

When your item is available for delivery, an agent will contact you to schedule an appointment with a four hour delivery window. Most carriers schedule deliveries Monday through Friday between the hours of 9-5. Rural deliveries may have limited routes and delivery times may take longer than usual.

To prepare for your delivery, you will need to be present for the delivery window and provide a signature at the time of delivery. Please ensure there is a clear pathway to enter your home so that the delivery team can carefully move the furniture to the room of your choice. Our delivery team is not able to move any existing furniture in your home.
What should I expect from Non-White Glove furniture deliveries? Certain furniture deliveries are shipped via threshold/to-the-door service. Carriers will bring your items to your doorstep/curbside.