All Domestic US shipping is by UPS or USPS. All orders are shipped from Los Angeles, California.
Orders with in stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped with UPS due to COVID-19, increased shipping volume or inclement weather which is out of our control.
Please note shipping rates are calculated based on the original retail price/full order value. View full rates and policies here.
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- A faster checkout experience.
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- Easy access to your order status and history.
- Access to exclusive promotions, birthday perks and more.
Customer Care – FAQ
|When will my order ship?||
Orders with in-stock inventory will be fulfilled within 5-7 business days (excluding holidays). Large in-stock furniture items will ship in 2-4 weeks. Any back ordered items display the estimated date of restock on your order confirmation which are subject to change. Estimated back order dates do not reflect shipping and processing time; please allow an additional 2-4 weeks for your item to ship. Made to order items are made based on the lead times displayed on each product page which does not include shipment time. Please allow 2-4 weeks for shipping. For all types of orders, you will receive tracking information via email as soon as it's shipped.
|How do I check the status of my order?||
We recommend creating a Customer Account so you can check on the status of your order. Here, you can find your estimated ship date as well as a complete history of all your orders.
|When will my payment processed?||
All payments are processed and collected at the time of order placement, regardless of lead time or back order dates.
|Will I receive updates on item lead times?||
We update our website with estimated shipping time frames as often as possible. Please note that all lead times are approximate and are subject to change. Should this occur, you will be notified of changes to the item(s) in your order. Lead times are strictly quoted as production time only and do not include transit time. Please allow an additional 2-4 weeks for delivery. If multiple items are ordered together, the full order may ship once all items are completed. To check on the status of your order at any time, simply log into your account.
|What if an item is backordered?||
If an item is backordered, the estimated date of restock will display per item under the 'add to cart' button on each product page. These dates are estimates and are subject to change. Estimated backorder dates do not reflect shipping and processing time.
|How do I make a return?||
If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Items must be postmarked by the 14th day to be eligible for a refund. Please visit our Returns page to begin a return for your order.
|Can I cancel my order?||
We offer a 24-hour grace period for order cancellations as long as your order has not shipped. Should you wish to cancel your order, please contact firstname.lastname@example.org or call us at (888) 670-3689 within 24 hours for assistance.
|Do you offer trade discounts?||
Yes, we offer a 15% trade discount for industry professionals. For more information on our trade program, see here.
|Can I modify or add items to an order that has been placed?||
If we have not shipped your original order, please place an additional order so that we can combine both shipments.
|When will my Made by Shoppe order ship?||
Our Made by Shoppe furniture items are all made to order with varying lead times. Lead times are estimated and quoted on each product page. If you have placed an order for multiple Made by Shoppe pieces with different lead times, your entire order will be delivered together at the latest quoted date.
|Do you have a rewards program?||
Yes, we do! Visit our Shoppe Perks page for more details and information on joining.
|Are your packing materials sustainable?||
We use biodegradable packing peanuts in all of our shipments. They are water soluble and leave no residue. Place your packing peanuts in the sink and run water over them to dissolve.
|Can I return an item that has been purchased online, in-store?||
Yes, we accept online returns in-store. Simply visit our Returns page to begin a return for your order. Select "Return in Store" and choose your nearest Shoppe location to complete your return.
|How do I create a gift registry?||
You can create a registry here. You will be required to create a Shoppe account when creating a Registry account.
|How do I find a gift registry?||
Gift Registries can be found here.
|Can I edit my gift registry at any time?||
Yes, you can edit your registry at any time or date.
|When does my gift registry expire?||
Registries expire the day after the event.
|Can I choose pillows for my gift registry?||
Yes! However, we cannot guarantee how long an item will remain available for purchase. Most of our pillows are one of a kind and made with vintage textiles so we typically do not have multiples in stock. This same rule applies to rugs and other vintage items.
|What does COM & COL mean?||
Customer's Own Material (COM) - We offer a COM option for certain products. This allows you to custom tailor certain Shoppe furniture with your own fabrics. Prices do not include fabric.
Customer's Own Leather (COL) - We offer a COL option for certain products. This allows you to custom tailor certain Shoppe furniture with your own leather. Prices do not include leather.
|How do I care for my items?||
You can view our Care Guide here.
For velvet fabrics it’s important to not allow for heavy/sharp edges to rest or lean onto the velvets to avoid permanent marks. To clean up stains, we recommend blotting the stain with a clean dry cloth to remove excess stain residue. Then use a mild dishwashing detergent with water and apply only the suds onto the stain and reblotting with a dry cloth. Then let it dry.
|Do I need a box spring for my bed?||
A box spring is not necessary for our beds; the mattress can sit directly on the bed frame. For added height, we suggest using a low profile box spring for the Made to Order styles listed below:
Low profile models run between 5 - 5.5 inches tall, whereas standard box springs are typically around 9 inches tall. A standard box spring with a mattress on top may begin to cover the headboard more than is desired.
If you are looking for additional support between your bed frame and mattress but don’t wish to use a box spring, another option is a bunkie board - a flat piece of material 1” - 3” thick that goes between your mattress and bed slats. All Made to Order beds that are “platform” do come with an upholstered plywood support with the exception of the Walker and Alfie beds.
Platform beds with bunkie boards: