Trade Application

Shipping Information

All Domestic US shipping is by UPS or USPS. All orders are shipped from Los Angeles, California.

Orders with in stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped with UPS due to COVID-19, increased shipping volume or inclement weather which is out of our control.

Please note shipping rates are calculated based on the original retail price/full order value. View full rates and policies here.

Customer Care – FAQ

When will my order ship? Orders with in stock inventory will be fulfilled within 5-7 business days (excluding holidays). Larger freight items may take additional time. You will receive tracking as soon as it's been shipped.
How do I check the status of my order? We recommend creating a Customer Account so you can check on the status of your order. Here, you can find your estimated ship date as well as a complete history of all your orders.
How do I make a return? If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Items must be postmarked by the 7th day to be eligible for a refund. Please visit our Returns page to begin a return for your order.
Can I cancel my order?
We offer a 24-hour grace period for order cancellations as long as your order has not shipped. Should you wish to cancel your order, please contact or call us at (888) 670-3689 within 24 hours for assistance.
Do you offer trade discounts? Yes! For more information on our trade program, see here.
Can I modify or add items to an order that has been placed? If we have not shipped your original order, please place an additional order so that we can combine both shipments.
When will my Made by Shoppe order ship? Our Made by Shoppe furniture items are all made to order with varying lead times. Lead times are estimated and quoted on each product page. If you have placed an order for multiple Made by Shoppe pieces with different lead times, your entire order will be delivered together at the latest quoted date.
Do you have a rewards program? Yes, we do! Visit our Shoppe Perks page for more details and information on joining.
Are your packing peanuts sustainable?

Yes! We use biodegradable packing peanuts in all of our shipments. They are water soluble and leave no residue. Place your packing peanuts in the sink and run water over them to dissolve.

Can I return an item that has been purchased online, in-store?

At this time we are unable to process online returns in-store. There will be about a 2-3 day delay in return processing when bringing an online return to the shop.

How do I create a gift registry?

You can create a registry here! You will be required to create a Shoppe account when creating a Registry account.

How do I find a gift registry?

Gift Registries can be found here.

Can I edit my gift registry at any time?

Yes, you can edit your registry at any time or date!

When does my gift registry expire?

Registries expire the day after the event.

Can I choose pillows for my gift registry?

Yes! However, we cannot guarantee how long an item will remain available for purchase. Most of our pillows are one of a kind and made with vintage textiles so we typically do not have multiples in stock. This same rule applies to rugs and other vintage items.

What does COM & COL mean?

Customer's Own Material (COM) - We offer a COM option for certain products. This allows you to custom tailor certain Shoppe furniture with your own fabrics. Prices do not include fabric.

Customer's Own Leather (COL) - We offer a COL option for certain products. This allows you to custom tailor certain Shoppe furniture with your own leather. Prices do not include leather.

How do I clean my items. 


You can view our Care Guide here.

For Velvet fabrics it’s important to not allow for heavy/sharp edges to rest or lean onto the velvets to avoid permanent marks. To clean up stains, we recommend blotting the stain with a clean dry cloth to remove excess stain residue. Then use a mild dishwashing detergent with water and apply only the suds onto the stain and reblotting with a dry cloth. Then let it dry.