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Customer Service

Customer Service

Returns & Exchanges

If for some reason your purchase doesn't work out, we accept returns within 14 days for exchange or refund. Please email support@shoppeamberinteriors.com within 7 days of receipt of your order for return authorization.

All items must be unused and in new condition with any tags still attached. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer. 

Any custom orders, artwork, books, lighting, apothecary and sale items are final sale . 

 All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. Please allow 7 days for your return to be processed.

General

Discount codes cannot be used on sale, gift boxes, as well as some lighting and furniture pieces. Discount codes cannot be combined with other discount code and they can only be used at time of checkout.

Gift cards can be purchased here. Gift cards are delivered by email and contain instructions to redeem them at checkout.

Please note, some of our products are vintage items. This makes them one of a kind and slightly imperfect, just how we like it! Our vintage items are thoroughly inspected and meet our high quality standards. Condition is already reflected in price.

Care Instructions

Most of our items are dry clean only, unless otherwise stated on product page. For our larger upholstered items, we recommend professional cleaner only.

Know The Lingo

Customer Own Material (COM) - We offer a COM option for certain products. This allows you to custom tailor certain Shoppe furniture with your own fabrics. Prices do not include fabric.

Customer Own Leather (COL) - We offer a COL option for certain products. This allows you to custom tailor certain Shoppe furniture with your own leather. Prices do not include leather.

For further information on any of the above please contact us.

Shipping

Domestic and Local Delivery

All Domestic US shipping is by UPS or USPS. All orders are shipped from Los Angeles CA. Orders will be shipped 24-48 hours after your order has been placed, unless noted otherwise. Domestic shipping costs are calculated as follows:

  • up to $99 - $8.95
  • $100 to $149 - $10.95
  • $150 to $199 - $14.95
  • $200 to $399 - $19.95
  • $400 to $999 - $39.95
  • $1000 to $1999 - $59.95
  • $2000 and up - $99.95

Wallpaper, Furniture and Framed Artwork may incur additional shipping. For shipping information on large furniture pieces, please see below.

Los Angeles Local delivery option is available. Local is considered 50 miles from Los Angeles zip code 90048. This is charged at a $100 flat rate. All orders shipping within the state of California are subject to 9% sales tax

International

We ship USPS international to Canada, Great Britain, most of Europe, Australia & New Zealand. If you are outside these countries please contact us. Unless noted otherwise, buyer pays for shipping. Shipping rate includes insurance unless otherwise specified.

Customs and Duties

Any customs charges or import duty on international orders are the buyers responsibility. These fees are not included or covered by Shoppe by Amber Interiors. Please contact your local customs office for more information on these charges.

Freight Items

Most large furniture items as well as Made by Shoppe items will be shipped via Freight. This price is usually calculated in your cart. For some furniture pieces, you may receive your freight charges in a separate email. Freight charges vary due to the size of the item and location it is being shipped to.

Shoppe does not have an in-house delivery service. All shipments and deliveries are done via third party companies. We will not be held liable for any damages after product has left our warehouse. Any transit damage discovered after the fact and not noted in writing on the bill of lading will preclude a damage claim with the appropriate company. It is the responsibility of the receiver to inspect all items before signing off on the BOL or allowing the driver to leave. If your order arrives in such a condition, please contact us immediately. Shoppe will accept responsibility for defective or damaged product if determined to be a manufacturing or quality issue.

FAQ's

When will my order ship? Orders will ship within 24-48 hours after the order has been placed. Larger freight items may take additional time. You will receive tracking as soon as it's been shipped.
How do I make a return? For all return inquires please contact: 
support@shoppeamberinteriors.com 
Do you offer trade discounts? Yes! For more information on trade, see here.
Can I modify or add items to an order that has been placed? If we have not shipped your original order out, please place an additional order so that we can combine both shipments.
Do you gift wrap? Yes, just send an email to 
support@shoppeamberinteriors.com if you would like your order gift wrapped.
Can I return an item that has been purchased online, in-store?

At this time we are unable to process online returns, in-store. There will be about a 2-3 day delay in return processing when bringing an online return in the shop.

How do I create a gift registry? You can create a registry here! You will be required to create a Shoppe account when creating a Registry account.
How do I find a gift registry? Gift Registries can be found here.
Can I edit my gift registry at any time? Yes, you can edit your registry at any time or date!
When does my gift registry expire? Registries expire the day after the event. 
Can I choose pillows for my gift registry? Yes! However, we cannot guarantee how long an item will remain available for purchase. Most of our pillows are one of a kind and made with vintage textiles so we typically do not have multiples in stock. This same rule applies to rugs and other vintage items.  

 

Order Swatches

Select your swatches.

Acorn

Cienna

Clay

Dusk

Fog

Haze

Ivory

Levi

Moss

Pewter

Terracotta

Which product is this in relation to?

Shipping Address

Custom fabric finishes are available to Trade customers only. Interested in joining? Click here.

Order Finishes

Select your swatches.

Ebonized Walnut

Ebonized Pine

Bleached Walnut

Bleached Oak

Ebonized Oak

Light Tudor

Light Umber

Natural Oak

Warm Bleach

Waxed Oak

Which product is this in relation to?

Shipping Address

Please note: There is a $25 fee for wood finish swatches. We will reach out with a checkout link to collect payment, shortly after form submission.

Custom wood finishes are available to Trade customers only. Interested in joining? Click here.