Customer Service

Shoppe

Customer Care

Please reach out to us via live chat (bottom, right) or our Contact page, should you require further assistance.

Shipping

General Domestic Shipping:

We offer shipping for orders within the 48 contiguous states and Canada. Orders with in-stock inventory will be fulfilled within 3-5 business days (excluding holidays). Please note shipping rates are calculated based on the original retail price/full order value.

Holiday Shipping Deadlines:

To receive orders on in-stock product by November 27th:

Expedited Shipping: place orders by November 21st.

To receive orders on in-stock product by December 23rd:

Ground Shipping: place orders by December 13th.
Expedited Shipping: place orders by December 19th.

Domestic & Expedited shipping costs are calculated as follows:

Order Total	Standard	Expedited (2-Day)
$0 to $10	Free	$25.00
$10 to $50	$8.95	$30.00
$50 to $100	$14.95	$35.00
$100 to $150	$19.95	$45.00
$150 to $300	$24.95	$55.00
$300+	10% of order	15% of order

Expedited Shipping:

We offer expedited shipping for domestic orders within the 48 contiguous states. By selecting expedited shipping at checkout, your in-stock orders will arrive within 2 days if placed by 11am PST, Monday through Friday (excluding holidays). If your order is placed after 11am PST, orders will ship the next day and you will receive your order within 3 days. Oversized or large furniture items are not eligible for expedited shipping. Shoppe will not be held responsible for carrier delays due to weather and/or other circumstances out of our control.

International Shipping:

International shipments are available to Canada only and are shown in US dollars. Item shipment eligibility is notated on the product page. Customers are responsible for all import taxes, duties, carrier fees and customs declarations. For furniture deliveries an appointment with a four-hour delivery window will be set with the customer, and signature will be required. Furniture delivery is available to the door only.

Order Total	Standard
$0 to $10	$19.95
$10 to $50	$29.95
$50 to $100	$39.95
$100 to $150	$49.95
$150 to $300	$69.95
$300 to $500	$89.95
$500 to $750	$99.95
$750 to $1,000	$139.95
$1,000 to $1,500	$169.95
$1,500 to $2,000	$229.95
$2,000 to $3,000	$269.95
$3,000 to $4,000	$329.95
$4,000+	10% of order

Missing, Stolen or Damaged Shipments:

On rare occasions, you may encounter transit damages to merchandise or defects in manufacturing. Please ensure that you inspect your items thoroughly upon delivery. All items being shipped to a receiving warehouse must be inspected upon receipt. Should your shipment incur any damages or defects, please contact our customer service team for assistance within 48 hours of delivery. Submissions after 48 hours are subject to review.

Artwork:

All unframed artwork will incur an additional shipping fee at a flat rate of $40 for shipments within the contiguous United States, excluding Martha's Vineyard. Artwork shipped to Canada and Martha's Vineyard will incur an additional flat rate shipping fee of $100.

Large Rugs:

All rugs $1,000 and over will ship for a flat rate of $100 per rug within the United States and $150 per rug to Canada and Martha’s Vineyard. For rugs under $1,000, please view the standard table rates for shipping cost.

Furniture Deliveries:

Please note the measurements of the furniture you intend to purchase as well as all entry, doorways, staircases, access points, etc. for delivery to ensure the item will not only fit in your space, but have enough clearance to reach the room its intended for. You may reference our furniture measuring guide for helpful points to measure to ensure a smooth delivery.

Furniture is not available to ship to Hawaii. Please call for a quote to ship to Hawaii. Additional shipping charges may occur when shipping furniture items to the following states: MT, WY, ND, SD, NE, MA, KS, FL, MI, ID. These charges are applied at checkout.

Once your order is ready to ship, you will be contacted to finalize a delivery window. Most deliveries occur Monday through Friday between 9-5pm. Rural areas may have reduced delivery windows due to limited routes and may take longer than usual.

It is the responsibility of the buyer to ensure items will fit inside entry points upon delivery of the item. Shoppe Amber Interiors will not be held responsible if the piece does not fit in the buyer’s home. If this situation occurs, customers are subject to a 20% restocking fee for the returned item pending approval from Shoppe, in addition to any return shipping costs. If a return is approved, furniture must be in its original packaging.

All items must be inspected upon delivery and provide a signature upon receipt. A bill of lading must be signed and serves as confirmation that the order has been inspected and approved. Any damage discovered must be noted on the bill of lading. All damages must be reported within 24 hours of delivery.

White Glove Delivery:

White glove delivery includes a two-man delivery team, in-home placement in the room of your choosing, and removal of any packaging. Most furniture and oversized items will be delivered to your room of choice. For ease of delivery, please ensure the space is prepped for placement of your order prior to delivery. Please note, our white glove delivery service does not include the removal of any existing furniture.

Please be sure to check your building's insurance requirements prior to placing your order. If we are unable to meet the full requirements upon delivery, furniture items will only be deliverable to the front doorstep. Shoppe makes every effort to offer white glove delivery in most instances; however, it is not a guarantee.

Ready to Ship Items:

Certain items including furniture, art, lighting, accessories, decor, and more may be available as a 'ready to ship' items. This means that items will be packaged for shipping within 2-4 weeks of your order date and leave our facility within that timeframe. The 2-4 week timeline for order preparation does not include transit time, which can take an additional 1-3 weeks. Lead times and ready to ship items are updated as frequently as possible to most accurately reflect the current availability of our products. Please note all lead times are subject to change and are estimates. Made to Order items and items that display a back order date are not considered 'ready to ship'.

Local delivery:

Local delivery is available within the Los Angeles area. This service is available in a 50 mile radius from 90048 incurring a flat rate of $200. To determine eligibility, simply select local delivery at checkout and enter your postal code.

Same Day Delivery:

We offer same day and next day delivery for a flat rate of $25 within a 10 mile radius from our Marin and Newport Beach store locations, and within a 12 mile radius from our Calabasas and Pacific Palisades store locations.

All items must be stocked at the qualifying location in order for this delivery option to appear during checkout. Please note that furniture, large rugs, artwork and most lighting do not qualify for same day delivery. Should your order be placed outside of normal business hours, the delivery will be made next day.

In-Store Pickup:

In-store pickup is available for many of our items and is dependent upon stock availability. All items must be available at your selected store in order to check out with in store pickup. Product availability for each store location is displayed on individual product pages, where applicable.

Returns

Overview:

If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Items must be postmarked by the 14th day to be eligible for a refund. Please visit our Returns page to begin a return for your order.

Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. It is the responsibility of the buyer to ensure the item is adequately packaged for return. Shoppe Amber Interiors cannot accept responsibility for any packages lost, stolen or damaged in transit. If a package is successfully delivered but not retrieved or returned to sender, original shipping is non-refundable.

Once we receive your item we will process your return and a refund will be issued to either your original payment method or gift card. You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt.

Terms:

All items must be in new, unused condition with any tags still attached and packing intact. We do not accept returns on lighting that has been installed. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer.

All custom orders, made to order items, flash sale items, furniture (excluding vintage), artwork, sale items, and chandeliers are final sale and cannot be returned.

In the instance a non-returnable or final sale item is approved for a return, a credit will be issued minus a 20% restocking fee. All credits are issued in the form of an electronic gift card.

We are unable to process exchanges at this time. If you would like a different item, please initiate a return on your original purchase and place a new order.

FAQ's

When will my order ship?	Orders with in-stock inventory will be fulfilled within 5-7 business days (excluding holidays). Large in-stock furniture items will ship in 2-4 weeks. Any back ordered items display the estimated date of restock on your order confirmation which are subject to change. Estimated back order dates do not reflect shipping and processing time; please allow an additional 2-4 weeks for your item to ship. Made to order items are made based on the lead times displayed on each product page which does not include shipment time. Please allow 2-4 weeks for shipping. For all types of orders, you will receive tracking information via email as soon as it's shipped.
What does 'ready to ship' mean?	Certain items including furniture, art, lighting, accessories, decor, and more may be available as a 'ready to ship' items. This means that items will be packaged for shipping within 2-4 weeks of your order date and leave our facility within that timeframe. The 2-4 week timeline for order preparation does not include transit time, which can take an additional 1-3 weeks. Lead times and ready to ship items are updated as frequently as possible to most accurately reflect the current availability of our products. Please note all lead times are subject to change and are estimates. Made to Order items and items that display a back order date are not considered 'ready to ship'.
How do I check the status of my order?	We recommend creating a Customer Account so you can check on the status of your order. Here, you can find your estimated ship date as well as a complete history of all your orders.
When will my payment be processed?	All payments are processed and collected at the time of order placement, regardless of lead time or back order dates.
Do you offer price adjustments?	We offer a one-time price adjustment on full-priced items purchased within 7 days before the start of a promotion, if the request is made within the duration of the promotional period. Purchases made after the end of the promotional period will not be eligible. Proof of purchase, with no other offers applied, must be presented. Offers include loyalty points, site-wide offers, trade discounts, promotional discounts, and shipping offers. Please note we cannot allow adjustments on previously discounted or final sale merchandise, and that additional promotional offers may not be combined.
Will I receive updates on item lead times?	We update our website with estimated shipping time frames as often as possible. Please note that all lead times are approximate and are subject to change. Should this occur, you will be notified of changes to the item(s) in your order. Lead times are strictly quoted as production time only and do not include transit time. Please allow an additional 2-4 weeks for delivery. If multiple items are ordered together, the full order may ship once all items are completed. To check on the status of your order at any time, simply log into your account.
What if an item is backordered?	If an item is backordered, the estimated date of restock will display per item under the 'add to cart' button on each product page. These dates are estimates and are subject to change. Estimated backorder dates do not reflect shipping and processing time. Once an item is back in stock, it will ship within 2-4 weeks.
How do I make a return?	If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Items must be postmarked by the 14th day to be eligible for a refund. Please note that not all items are eligible for return. Furniture, made to order items, and final sale items are ineligible for return. Return terms & conditions are specified and must be agreed to when adding your item to cart. Please visit our Returns page to begin a return for your order.
Can I cancel my order?	We offer a 24-hour grace period for order cancellations as long as your order has not shipped. Should you wish to cancel your order, please contact shoppe@shoppeamberinteriors.com or call us at (888) 670-3689 within 24 hours for assistance.
Do you offer trade discounts?	Yes, we offer a 15% trade discount for industry professionals. For more information on our trade program, see here.
Can I modify or add items to an order that has been placed?	Orders can be modified within 24 hours of purchase. Please contact shoppe@shoppeamberinteriors.com to modify an order. If the 24-hour period has passed, but we have not yet shipped your order, please place an additional order and we will do our best to combine both shipments.
When will Made to Order items ship?	Our Made to Order furniture items are all made to order with varying lead times. Lead times are estimated and quoted on each product page. If you have placed an order for multiple Made to Order pieces with different lead times, your entire order will be delivered together at the latest quoted date.
Do you have a rewards program?	Yes, we do! Visit our Shoppe Perks page for more details and information on joining.

Are your packing materials sustainable?	We use biodegradable packing peanuts in all of our shipments. They are water soluble and leave no residue. Place your packing peanuts in the sink and run water over them to dissolve.
Can I return an item that has been purchased online, in-store?	Yes, we accept online returns in-store. Simply visit our Returns page to begin a return for your order. Select "Return in Store" and choose your nearest Shoppe location to complete your return.
How do I create a gift registry?	You can create a registry here. You will be required to create a Shoppe account when creating a Registry account.
How do I find a gift registry?	Gift Registries can be found here.
Can I edit my gift registry at any time?	Yes, you can edit your registry at any time or date.
When does my gift registry expire?	Registries expire the day after the event.
Can I choose pillows for my gift registry?	Yes! However, we cannot guarantee how long an item will remain available for purchase. Most of our pillows are one of a kind and made with vintage textiles so we typically do not have multiples in stock. This same rule applies to rugs and other vintage items.
What does left-hand facing and right-hand facing sectional mean?	This phrase applies to sectional sofas with an attached chaise. This clarifies which side the chaise is on if you are standing facing the sectional. For right-hand facing, the chaise is on the right. For left-hand facing, the chaise is on the left.
How do I care for my items?	You can view our Care Guide here. For velvet fabrics, it’s important to not allow for heavy/sharp edges to rest or lean onto the velvets to avoid permanent marks. To clean up stains, we recommend blotting the stain with a clean dry cloth to remove excess stain residue. Then use a mild dishwashing detergent with water and apply only the suds onto the stain, reblotting with a dry cloth, then let dry. For shearling and leather, it’s important to keep away from heat sources and direct sun light, and limit exposure to any intense stage lights and/or spotlights for extended periods of time. For immediate spot cleaning, gently tap with a clean damp towel and blot to dry; do not rub. For deeper cleaning, we advise professional care by a fur and/or leather specialist. We do not recommend standard dry cleaning as chemicals may remove the natural oil and/or cause color changes.
Do I need a box spring for my bed?	A box spring is not necessary for our beds; the mattress can sit directly on the bed frame. For added height, we suggest using a low profile box spring for the Made to Order styles listed below: Walker, Amber, Penny, and Briyana Low profile models run between 5 - 5.5 inches tall, whereas standard box springs are typically around 9 inches tall. A standard box spring with a mattress on top may begin to cover the headboard more than is desired. If you are looking for additional support between your bed frame and mattress but don’t wish to use a box spring, another option is a bunkie board - a flat piece of material 1” - 3” thick that goes between your mattress and bed slats. All Made to Order beds that are “platform” do come with an upholstered plywood support with the exception of the Walker and Alfie beds. Platform beds with bunkie boards: Bowery, Briyana, Buddy, Hearst, Khatie, Latigo, Shelby
Am I able to review products on your website?	Yes, you can review a product on its product page.
Can I earn points for writing reviews?	Yes, you earn 200 points for each review you write.
When will I be able to use my points from reviews?	Points are allotted as ‘pending’ for 30 days from the time the review is written.
How many reviews can I write per day?	Customers may write up to 5 reviews within a 24-hour time period.
What should I expect from parcel (regular) delivery?	Small items and small furniture pieces are shipped via parcel. Typically, parcel packages weigh 100 pounds or less and can be moved without assistance. Packages will be delivered to your doorstep or mailroom as with USPS, FedEx or UPS deliveries.
What should I expect from White Glove Delivery?	White Glove Delivery service includes items delivered to your home by appointment to your room of choice (including one flight of stairs). Items are unpacked, placed in the area you would like, and lightly assembled. Packaging debris is then removed from your home. When your item is available for delivery, an agent will contact you to schedule an appointment with a four hour delivery window. Most carriers schedule deliveries Monday through Friday between the hours of 9-5. Rural deliveries may have limited routes and delivery times may take longer than usual. To prepare for your delivery, you will need to be present for the delivery window and provide a signature at the time of delivery. Please ensure there is a clear pathway to enter your home so that the delivery team can carefully move the furniture to the room of your choice. Our delivery team is not able to move any existing furniture in your home.
What should I expect from Non-White Glove furniture deliveries?	Certain furniture deliveries are shipped via threshold/to-the-door service. Carriers will bring your items to your doorstep/curbside.

Terms & Conditions

Website terms & conditions:

Thank you for visiting the webstore of Shoppe Amber Interiors, shoppeamberinteriors.com (“website). This website is operated by Amber Interiors Shoppe Inc. Throughout the website the terms “we”, “us” and “our” refer to Amber Interiors Shoppe Inc. (the “Company”). By using and shopping at our website, you agree to the following terms and conditions (“Terms and Conditions”). The conditions of sales mentioned hereafter concern only shoppeamberinteriors.com and are not related to any other conditions that are applied in stores. Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using the website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions, which include our Privacy Policy. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services.

Privacy:

We respect and are committed to protecting your privacy. In order to serve you better, we may collect personally identifiable information when you visit our website. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. This information will never be sold by anyone. Our full Privacy Policy can be accessed on the website, or by clicking on the following link: shoppeamberinteriors.com/privacy-policy.

Security:

Your payment and personal information is always safe. Our SSL software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Age of consent:

By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

Colors of accuracy and listings:

We attempt to be as accurate as possible when describing our products on our website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, or other content available on the website are accurate, complete, reliable, current, or error free.

Typographical errors:

In the event that a Shoppe Amber Interiors’ product is mistakenly listed at an incorrect price on the website, we reserve the right to refuse or cancel any orders placed for a product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount charged to your credit card.

Personal Information:

Your submission of personal information through the website is governed by our Privacy Policy, which can be accessed on the website, or by clicking on the following link: shoppeamberinteriors.com/customer-care#privacy-policy.

Copyrights:

Please do not copy images or content found on the website. The entire content included on this website, including but not limited to text, graphics, logos, button icons, and images is copyrighted as a collective work under United States and international copyright laws, and is the property of the Company. The collective work includes works that are licensed to the Company. Any use, including but not limited to the reproduction, distribution, display or transmission of the content of this Website is strictly prohibited, unless authorized in writing by the Company.

Your account:

You may choose to register at our website. If you do, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only accurate, truthful information. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in our best interest to do so.

Fraud Protection:

Shoppe Amber Interiors online store reserves the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order, or our customer service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs, you will be credited in full for the cancelled order(s). We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

General:

We reserve the right to refuse service to anyone for any reason at any time. By using this website, you acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website. Any changes are effective immediately upon posting to the website. Your continued use of the website constitutes your agreement to all such terms and conditions.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of these conditions, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

Notice:

The Company may deliver notice to you by e-mail, a general notice on the website, or by other reliable method to the address you have provided to us.

Payment:

Shoppeamberinteriors.com accepts payments from PayPal, Amazon Pay, QuadPay, Visa, MasterCard, Discover and American Express. PayPal is the preferred way to pay online due to its safety and speed. PayPal stores and safeguards your credit card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop.

Orders to other countries outside of the United States may be subject to vat, import duties and/or taxes, which are levied once your package reaches your Country. We ship your package according to incoterm delivered duty unpaid (DDU). This means that we do not collect vat, duties and/or taxes on orders to countries outside United States and we cannot predict what your estimated charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Warranty Disclaimer:

This website and the materials and products on this website are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Shoppe Amber Interiors disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability:

The Company, its officers, directors, employees, agents, licensors and suppliers, shall not be liable for any damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if the Company has been advised of the possibility of such damages. Certain state laws may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you, and you may have additional rights.

Termination of terms and conditions:

These terms and conditions, or any part of them, may be terminated by the Company without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Warranty Disclaimer, Limitation of Liability, Applicable Law and Indemnification, shall survive any termination.

Applicable Law:

This website is created, controlled and maintained by the Company, in the State of California. Accordingly, the laws of the State of California shall in all events govern any disputes relating to this website, including those relating to any transaction conducted hereon, and shall likewise govern the terms, conditions, disclaimers, policies and notices contained herein, all without giving effect to any conflict of laws principles. The Company makes no representations as to the compliance of this website or its terms and conditions with any applicable law. If you choose to access this website from outside of the United States, you do so at your own risk and are responsible for compliance with all applicable laws. You may not use this website in violation of United States export laws. By using this website, including by virtue of purchasing products hereon, you agree to submit to the jurisdiction of the State of California and agree that it shall serve as the sole and exclusive venue for any disputes relating to this website. Any claim or cause of action brought by you with respect to matters related to this website, including these terms and conditions, must be brought in a state or federal court located in the State of California and must be commenced no later than one (1) year after the claim arises. If any provision of these terms and conditions is deemed to be void, unlawful or unenforceable for any reason, all other provisions contained herein shall remain in full force and effect. These terms and conditions constitute the entire agreement as to matters relating to this website.

Indemnification:

You agree to indemnify, defend, and hold shoppeamberinteriors.com the Company, subsidiaries, affiliates, partners, officers, directors, employees, interns, subcontractors, agents, licensors and suppliers harmless from any claim or demand, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to you or any other person accessing this website.

Changes to terms and conditions:

You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Contact information:

Questions about our Terms and Conditions should be sent to us at:
shoppe@shoppeamberinteriors.com
Shoppe Amber Interiors
23528 Calabasas Road
Calabasas CA 91302

Privacy Policy

Overview:

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our webstore?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards. We do not use Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Help remember and process the items in the shopping cart.
Understand and save user’s preferences for future visits.
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders.

Third Party Disclosure:

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links:

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act:

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.

According to CalOPPA we agree to the following:

Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes: On our Privacy Policy Page

Users are able to change their personal information: By logging into their account

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It’s also important to note that we do not allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act):

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices:

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email within 7 business days.

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM Act:

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions.
Process orders and to send information and updates pertaining to orders.
We may also send you additional information related to your product and/or service.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM we agree to the following: NOT use false, or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can:

Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

If there are any questions regarding this Privacy Policy you may contact us using the information below:

shoppe@shoppeamberinteriors.com
Shoppe Amber Interiors
23528 Calabasas Road
Calabasas CA 91302

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