Frequently Asked Questions
|When will my order ship?||Orders with in stock inventory will be fulfilled within 3-5 business days (excluding holidays). Larger freight items may take additional time. You will receive tracking as soon as it's been shipped.|
|How do I check the status of my order?||We recommend creating a Customer Account so you can check on the status of your order. Here, you can find your estimated ship date as well as a complete history of all your orders.|
|How do I make a return?||For all return inquiries please contact: firstname.lastname@example.org|
|Do you offer trade discounts?||Yes! For more information on trade, see here.|
|Can I modify or add items to an order that has been placed?||If we have not shipped your original order out, please place an additional order so that we can combine both shipments.|
|Do you gift wrap?||Yes, just send an email to email@example.com if you would like your order gift wrapped.|
|Are your packing peanuts biodegradable?||Yes! We use biodegradable packing peanuts in all of our shipments. They are water soluble and leave no residue.|
|Can I return an item that has been purchased online, in-store?||
At this time we are unable to process online returns, in-store. There will be about a 2-3 day delay in return processing when bringing an online return in the shop.
|How do I create a gift registry?||You can create a registry here! You will be required to create a Shoppe account when creating a Registry account.|
|How do I find a gift registry?||Gift Registries can be found here.|
|Can I edit my gift registry at any time?||Yes, you can edit your registry at any time or date!|
|When does my gift registry expire?||Registries expire the day after the event.|
|Can I choose pillows for my gift registry?||Yes! However, we cannot guarantee how long an item will remain available for purchase. Most of our pillows are one of a kind and made with vintage textiles so we typically do not have multiples in stock. This same rule applies to rugs and other vintage items.|
|What does COM & COL mean?||Customer Own Material (COM) - We offer a COM option for certain products. This allows you to custom tailor certain Shoppe furniture with your own fabrics. Prices do not include fabric.
Customer Own Leather (COL) - We offer a COL option for certain products. This allows you to custom tailor certain Shoppe furniture with your own leather. Prices do not include leather.