Customer Service FAQ's
|When will my order ship?||Orders will ship within 24-48 hours after the order has been placed. Larger freight items may take additional time. You will receive tracking as soon as it's been shipped.|
|How do I make a return?||
For all return inquires please contact:
|Do you offer trade discounts?||Yes! For more information on trade, see here.|
|Can I modify or add items to an order that has been placed?||If we have not shipped your original order out, please place an additional order so that we can combine both shipments.|
|Do you gift wrap?||
Yes, just send an email to
firstname.lastname@example.org if you would like your order gift wrapped.
|Can I return an item that has been purchased online, in-store?||
At this time we are unable to process online returns, in-store. There will be about a 2-3 day delay in return processing when bringing an online return in the shop.
|How do I create a gift registry?||You can create a registry here! You will be required to create a Shoppe account when creating a Registry account.|
|How do I find a gift registry?||Gift Registries can be found here.|
|Can I edit my gift registry at any time?||Yes, you can edit your registry at any time or date!|
|When does my gift registry expire?||Registries expire the day after the event.|
|Can I choose pillows for my gift registry?||Yes! However, we cannot guarantee how long an item will remain available for purchase. Most of our pillows are one of a kind and made with vintage textiles so we typically do not have multiples in stock. This same rule applies to rugs and other vintage items.|