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Shipping Information
All Domestic US shipping is by UPS or USPS. All orders are shipped from Los Angeles, California.
Orders with in stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped with UPS due to COVID-19, increased shipping volume or inclement weather which is out of our control.
Please note shipping rates are calculated based on the original retail price/full order value. View full rates and policies here.
FAQ Content – Everhem
| How do I measure for my custom window treatments? |
We have made measuring easy for you! Please follow along with our step by step guide in the product builder. A pdf version of the measuring guides can also be found here. |
| Can I install these window treatments myself? |
Yes, step-by-step installation guides are included, and we recommend a trusted handyman if you’d like extra help. |
| Which type of window treatment should I choose for my space? |
Drapery is perfect for doors, floor-to-ceiling windows, or multiple windows in a row when you want soft movement and a sense of height. Roman Shades are ideal for windows higher on the wall, or single doors (outside mounted directly onto the door frame). Choose inside mount for a crisp, built-in look or outside mount for shallow windows, adding visual height, or to hide light gaps. Café Curtains are a casual, charming option for kitchens, baths, or laundry rooms — anywhere you want light to filter in while maintaining privacy on the lower portion of the window. |
| Which type of linings are offered? |
Unlined – The selected fabric has no lining on the back, so you see the material itself from outside. It fully covers the window but allows light to pass through. Privacy – A lightweight pale ivory lining is sewn to the back, diffusing sunlight and adding coverage while still letting light filter in. Blackout – An opaque, pale ivory lining is sewn to the back, blocking light for a room-darkening effect. |
| Does the drapery come with memory or shape training? |
Yes, all our drapery comes with shape training and ready to be installed up right out of the box. |
| Which types of pleats are offered? |
We offer two pleat styles: |
| What is the difference between Flat and Relaxed Roman Shades? |
Flat Roman Shades are straight across the bottom with no pleats; clean and timeless. |
| What does Mount Position mean for Roman Shades? |
Inside Mount – Mounted inside the window casing for a clean, seamless look. Everhem takes a ¼” deduction from your input width to ensure a perfect fit. |
| Which types of Roman Shade operation do you offer? |
Shade operation refers to how the shade falls from the headrail, whether a valance is included, and where the chain loop is positioned: Shade Operation Back – The chain sits behind the shade and is hidden when closed. There is no valance with these shades and the shade falls from the headrail in a waterfall style. |
| Will the fabric color look exactly like it does online? |
Colors can appear differently depending on the lighting in your home. Ordering swatches is the best way to see the true tone before purchasing. |
| How do I clean or care for my window treatments? |
Light vacuuming or gentle steaming keeps them looking fresh. For deeper cleaning, we recommend using a professional window treatment cleaner. |
| How long will it take to receive my Amber Lewis x Everhem order? |
All Amber Lewis x Everhem Collection items are made to order. Please allow 6–8 weeks for your order to ship. Once shipped, please allow about one additional week for delivery. Because each item is made to order, we are not able to offer expedited production or shipping — it’s the only way to ensure the craftsmanship and quality this collection is known for. |
| How much does shipping cost for Amber Lewis x Everhem items? |
Please review our Shipping & Returns page for more information. For questions regarding shipping, contact shoppe@shoppeamberinteriors.com. |
| Do you ship internationally? |
The Amber Lewis x Everhem Collection ships within the U.S. only. |
| Can I return or exchange my Amber Lewis x Everhem order? |
All Amber Lewis x Everhem orders are final sale and cannot be returned, exchanged, or modified. No cancellations are permitted once the order is placed. |
| Can I change or cancel my custom order once placed? |
All Amber Lewis x Everhem Collection items are custom made-to-order. Because of the nature of these items we are not able to make any changes to the order once it has been placed. Please review all of your selections carefully before placing your order. No cancellations are permitted once the order is placed. |
| Do you offer Amber Lewis x Everhem samples? |
Yes. You can request or order samples here. |