Trade Application
Shipping Information
All Domestic US shipping is by UPS or USPS. All orders are shipped from Los Angeles, California.
Orders with in stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped with UPS due to COVID-19, increased shipping volume or inclement weather which is out of our control.
Please note shipping rates are calculated based on the original retail price/full order value. View full rates and policies here.
FAQ – SAI Furniture
| Is this product exclusive? |
Yes, this product is designed by Amber Lewis and exclusively available only at Shoppe! |
| What options for fabrics and/or wood finishes are available? |
Each product comes in a unique array of fabrics and/or finishes specific to that item. |
| Do you offer fabric swatches and/or wood finish samples? |
We unfortunately do not offer wood samples for this product at this time, however samples of certain fabrics may be available. For further assistance, please contact shoppe@shoppeamberinteriors.com. |
| What if I would like to use a different fabric or wood finish from what is offered for the product? |
Unfortunately, we cannot accommodate different fabrics and/or wood finishes for this product at this time. |
| How much does shipping cost? |
Shipping costs are calculated based on order total, please review our Shipping & Returns page for more information. For any questions regarding shipping, please contact shoppe@shoppeamberinteriors.com. |
| How long will it take to receive my order? |
If in-stock, products will ship in 2 to 4 weeks. If backordered, an estimated date of restock will display per your chosen selection. As estimated backorder dates do not reflect shipping and processing time, please allow an additional 2-4 weeks for your item to ship. Please note all dates are approximate and are subject to change. If multiple items are ordered together, the full order will ship once all items are ready. |
| Can I expedite my order? |
Any backorder date, as displayed on the product page, is unadjustable. However, we do offer ready to ship options in a wide array of categories and styles, including a collection of in-stock exclusives. |
| Can I check the status of my order online? |
Yes! Please log-in to your account and navigate to the corresponding order to see an estimated ship date. For additional assistance, please contact shoppe@shoppeamberinteriors.com. |
| Can I cancel, exchange, or return my order? |
We offer a 24-hour grace period for order cancellations as long as your order has not shipped. Should you wish to cancel your order, please contact shoppe@shoppeamberinteriors.com or call us at (888) 670-3689 within 24 hours for assistance. After the 24-hour grace period, products are considered final sale, and cannot be returned, exchanged, or modified. |
| How should I clean/care for my made-to-order item? |
Each fabric and finish has its own specific care instructions. On the product page, please navigate to the 'Care' section for further information. |
