Trade Application
Shipping Information
All Domestic US shipping is by UPS or USPS. All orders are shipped from Los Angeles, California.
Orders with in stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped with UPS due to COVID-19, increased shipping volume or inclement weather which is out of our control.
Please note shipping rates are calculated based on the original retail price/full order value. View full rates and policies here.
FAQ – Made-to-Order Furniture
| Are your made-to-order products exclusive? |
Yes, our products are designed by Amber Lewis and exclusively available only at Shoppe! |
| What options for fabrics and/or wood finishes are available? |
Each product comes in a unique array of fabrics and/or finishes that can be selected to customize your piece. Please refer to the product page for available options, or alternatively, search by fabric or wood finish on our Request Samples page to see which styles are offered in that specific material. |
| Do you offer fabric swatches and/or wood finish samples? |
Yes, we do! You may order samples HERE, or by clicking the ‘Request Sample’ option on each item’s product page. |
| What if I would like to use a different fabric or wood finish from what is offered for the product? |
Certain fabrics and finishes may not be available for specific products, however in this event, please contact shoppe@shoppeamberinteriors.com for further assistance. |
| What if I would like to use my own fabric or a custom wood finish for the product? |
At this time, we can only accommodate COM (customer’s own material) for trade members. If you are a member of the trade, please contact trade@shoppeamberinteriors.com for further assistance. |
| How much does shipping cost? |
Shipping costs are calculated based on order total, please review our Shipping & Returns page for more information. For any questions regarding shipping, please contact shoppe@shoppeamberinteriors.com. |
| How long will it take to receive my order? |
As made-to-order, the specific production lead time will display on the product page prior to purchase, and on the order confirmation after purchase. After production, allow an additional 2 to 4 weeks for your order to ship. Please also bear in mind that fabric availability, as noted on the product page at the time of order, may also affect timeline. If multiple items are ordered together, the full order will ship once all items are ready. Please note all lead times are approximate and are subject to change. |
| Can I expedite my order? |
Our production lead times are fixed for made-to-order products, as displayed on the product page. However, we do offer ready to ship options in a wide array of categories and styles, including a collection of in-stock exclusives. |
| Can I check the status of my order online? |
Yes! Please log-in to your account and navigate to the corresponding order to see an estimated ship date. For additional assistance, please contact shoppe@shoppeamberinteriors.com. |
| Can I cancel, exchange, or return my order? |
If for any reason you wish to cancel, there is a 48-hour grace period between your order and the commencement of production. Once your order has been put into production, no changes can be made. If you do need to cancel within 48 hours of the time the order was placed, please contact shoppe@shoppeamberinteriors.com or call (888)-670-3689. After the 48-hour grace period, all made-to-order products are considered final sale, and cannot be returned, exchanged, or modified. |
| How should I clean/care for my made-to-order item? |
Each fabric and finish has its own specific care instructions. By clicking the ‘Request Sample’ option on the product page, you can view care details for each material offered by further clicking on ‘More Information’. |
| Can you provide more information on where your furniture is made? |
Our made-to-order furniture is hand-crafted in Los Angeles, CA. |
