The MDW sale is here! Spend $250, take 10% off, spend $750, take 15% off, spend $1,250, take 20% off. See Terms.

The MDW sale is here! Spend $250, take 10% off, spend $750, take 15% off, spend $1,250, take 20% off. See Terms.

The MDW sale is here! Spend $250, take 10% off, spend $750, take 15% off, spend $1,250, take 20% off. See Terms.

The MDW sale is here! Spend $250, take 10% off, spend $750, take 15% off, spend $1,250, take 20% off. See Terms.

Trade Application

Shipping Information

All Domestic US shipping is by UPS or USPS. All orders are shipped from Los Angeles, California.

Orders with in stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped with UPS due to COVID-19, increased shipping volume or inclement weather which is out of our control.

Please note shipping rates are calculated based on the original retail price/full order value. View full rates and policies here.

Job Listing – Customer Experience Coordinator

Responsibilities:

  • Support Ordering/Customer Experience department with ordering 3rd party vendor orders for all eCommerce and retail drop ship items.
  • Responsible for all Customer Experience related inquires for drop-ship items and respond to customer service needs such as logistics and deliveries, damages, order updates (addresses + items), cancellations, and ETAS.
  • Responsible for submitting and following up with any claims or damages.
  • Assist in pickups for damaged items in coordination with the Drop Shop/CX Team
  • Update Drop Ship item information in NetSuite including item creation, pricing, order lead times, and descriptions.
  • Communicate to teams regarding any product updates or discontinued items.
  • Update lead times on the lead time tracker and create weekly CSV uploads into Netsuite.
  • Support in entering ETA and tracking information into Netsuite and track all orders.
  • Provide excellent customer service.

Qualifications:

  • 2+ years order entry or logistics experience.
  • Customer Service experience preferred.
  • ERP systems experience.
  • Proficient in Shopify, Zendesk, and Netsuite ideally.
  • Experience in Microsoft Office Suite and excel.
  • Detail-oriented.
  • Articulate and ambitious.
  • Excellent problem solver and time manager.
  • Job Type: Full-time, Mon-Fri

Supervisor: Customer Experience Manager