Trade Application

Shipping Information

All Domestic US shipping is by UPS or USPS. All orders are shipped from Los Angeles, California.

Orders with in stock inventory will be fulfilled within 5-7 business days (excluding holidays). Please note your order may encounter delays once shipped with UPS due to COVID-19, increased shipping volume or inclement weather which is out of our control.

Please note shipping rates are calculated based on the original retail price/full order value. View full rates and policies here.

Job Listing – Customer Experience Coordinator


  • Support Ordering/Customer Experience department with ordering 3rd party vendor orders for all eCommerce and retail drop ship items.
  • Responsible for all Customer Experience related inquires for drop-ship items and respond to customer service needs such as logistics and deliveries, damages, order updates (addresses + items), cancellations, and ETAS.
  • Responsible for submitting and following up with any claims or damages.
  • Assist in pickups for damaged items in coordination with the Drop Shop/CX Team
  • Update Drop Ship item information in NetSuite including item creation, pricing, order lead times, and descriptions.
  • Communicate to teams regarding any product updates or discontinued items.
  • Update lead times on the lead time tracker and create weekly CSV uploads into Netsuite.
  • Support in entering ETA and tracking information into Netsuite and track all orders.
  • Provide excellent customer service.


  • 2+ years order entry or logistics experience.
  • Customer Service experience preferred.
  • ERP systems experience.
  • Proficient in Shopify, Zendesk, and Netsuite ideally.
  • Experience in Microsoft Office Suite and excel.
  • Detail-oriented.
  • Articulate and ambitious.
  • Excellent problem solver and time manager.
  • Job Type: Full-time, Mon-Fri

Supervisor: Customer Experience Manager